Return & Refund Policy

Last updated: September 1, 2026

We want you to feel confident shopping with LashNova. This policy explains which items are eligible for return, how to request a return, who is responsible for return shipping, and when eligible refunds are issued.

30-Day Return Window

You may request a return within 30 calendar days of delivery.

To be eligible for return, the product must be:

• Unused and unworn
• Unopened and in its original sealed condition
• In its original packaging with all included items
• Accompanied by the original order number or other proof of purchase

For bundles and sets, all included products must be returned together in their original unopened condition. Partial returns of individual products from a bundle or set are not accepted.

Opened and Used Products

Because eyelashes and related applicators are personal eye-area hygiene products, we cannot accept returns of products that have been:

• Opened or removed from their original seal
• Tried on or worn
• Used, altered, or damaged after delivery
• Returned without all original components or packaging

This restriction does not apply to products confirmed to be damaged, defective, or incorrect when delivered.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 30 calendar days of delivery at service@lashnovabeauty.com.

Please include:

• Your order number
• A description of the issue
• Clear photos or video showing the product and the issue

After reviewing the information, we will provide an appropriate resolution, which may include:

• A replacement at no additional cost; or
• A refund to the original payment method

Store credit may be offered as an alternative if you agree to receive it.

If we require a verified damaged, defective, or incorrect product to be returned, LashNova will provide return instructions and cover the reasonable return shipping cost. Please do not send the product back before receiving our instructions.

How to Start a Return

To request a return, email service@lashnovabeauty.com within 30 calendar days of delivery and include:

• Your order number
• The product you would like to return
• The reason for the return

If the return is eligible, we will provide return authorization, return instructions, and the correct return address.

Return method: By mail only.

Please do not send a return to an address shown elsewhere on our website without first contacting us. Products returned without authorization or to an incorrect address may experience delays.

Return Shipping and Fees

For eligible returns that are not caused by a damaged, defective, incomplete, or incorrect order:

• Return shipping costs are the customer’s responsibility
• Original shipping charges are non-refundable
• No restocking fee is charged

We recommend using a trackable shipping service and retaining your shipping receipt until the return has been completed.

Original shipping charges may be refunded where required by applicable law or when the return results from an error by LashNova.

Return Inspection

Returned products will be inspected after delivery to confirm that they meet the eligibility requirements stated in this policy.

We will notify you by email whether the return has been approved or declined. Returns that have been opened, worn, used, altered, or returned incomplete may be declined.

Refunds

If your return is approved:

• The eligible refund will be issued to the original payment method
• LashNova will process the refund within 7–14 business days after inspection
• Your bank or payment provider may require additional time to post the refund to your account

Original shipping charges are not included in the refund unless the product was confirmed to be damaged, defective, incomplete, or incorrect, or a refund of shipping charges is required by applicable law.

If more than 14 business days have passed since we confirmed that your refund was approved, please contact service@lashnovabeauty.com.

Order Changes and Cancellations

If you need to change or cancel an order, contact service@lashnovabeauty.com as soon as possible.

We will try to accommodate the request before the order enters processing or fulfillment, but cancellation or modification cannot be guaranteed once processing has begun. Once an order has shipped, the standard return eligibility requirements in this policy apply.

Contact Us

For return or refund questions, contact:

Email: service@lashnovabeauty.com
Response time: Within 1–2 business days

Nothing in this policy excludes or limits any mandatory consumer rights available under applicable law.