Help ＆ FAQ

We prioritize the safety of your payment data by ensuring that all our direct payment gateways strictly comply with PCI-DSS standards. These rigorous standards, overseen by the PCI Security Standards Council—a collaboration among industry leaders like Visa, MasterCard, American Express, and Discover—guarantee that your payment details are protected to the highest level.

At LashNova, tracking your order is simple and convenient. There are two easy ways to stay updated: Confirmation Email: Once your order is successfully placed, you'll receive a confirmation email with all the details. You can check your order status directly from that email. My Orders Section: Log in to your LashNova account and click on "My Orders" to view the current status of all your orders. If you encounter any issues or need further assistance, please don’t hesitate to reach out to our Customer Service team.

At LashNova, we understand that sometimes adjustments are needed. If you wish to modify your order, please contact our Customer Service team within one hour of placing your order, and we’ll do our utmost to accommodate your request. Please note that once your order has shipped, we are unable to make any changes.

If your order hasn’t arrived within the estimated delivery timeframe, please contact our Customer Service team with your order number and details. We are here to help track your shipment and resolve any issues promptly.

Your order is processed within 1-2 business days and will be shipped promptly. Once your order is dispatched, you'll receive a shipping confirmation email containing a tracking number so you can monitor its progress.

Yes, if your order has not yet been processed or shipped, you can cancel it by contacting our Customer Service team immediately. Once your order is in process or has been dispatched, cancellation may no longer be possible.

If you need to update your shipping address, please contact our Customer Service as soon as possible after placing your order. We can update the details provided the order has not yet been processed.

If you receive a damaged or incorrect item, please reach out to our Customer Service immediately with your order details (and photos). We will promptly resolve the issue by offering a replacement or a refund.

At LashNova, our Soft Magnetic Eyelashes are designed to work without any glue. They use advanced magnetic technology to securely attach to your natural lashes—no messy adhesives required. Please note that our "Eyelash Fixer" is not a glue; it's a specialized product intended to enhance the definition of your natural lashes. For best results, apply the Eyelash Fixer after curling your lashes, then wear your LashNova Soft Magnetic Eyelashes.

A subtle black line along the lash line may be noticeable if the magnetic strip is visible when worn without makeup. We recommend applying eyeliner before wearing your LashNova Magnetic Eyelashes. This will blend the magnetic strip seamlessly with your makeup, giving you a flawless, finished look.

No, LashNova Soft Magnetic Eyelashes are reusable. When used daily, they typically last between 3 to 6 months thanks to their strong magnetic properties. If used less frequently, their lifespan can be even longer. With proper care, you can enjoy beautiful lashes for an extended period.

To remove, gently peel the lashes from the outer corner of your eye.

Yes, we offer a variety of styles and lengths to suit different eye shapes and occasions. Visit our product pages for detailed options and find the perfect match for your unique look.

A: To maintain the quality and longevity of your LashNova soft magnetic eyelashes, it's essential to store them properly: Designate Storage: Always place your lashes back into their original LashNova case after each use, ensuring they are correctly positioned for left and right eyes. This prevents misplacement and potential damage. Avoid High Magnetic Fields: Keep your lashes away from environments with strong magnetic fields, such as near microwave ovens, as these can affect the magnetism and reduce the lifespan of the lashes.

Proper cleaning of your LashNova lashes ensures they remain in optimal condition: 1.Separate the Lashes: Gently detach the upper and lower lash pairs. 2.Clean Gently: Dampen a cotton pad with water or a specialized lash cleaning solution. Lightly wipe the lashes to remove any makeup residue. Avoid using regular makeup removers containing oils, as they can corrode the magnets and diminish their strength. 3.Air Dry: Lay the lashes separately on a clean surface and allow them to air dry completely. 4.Store Properly: Once dry, magnetize the upper and lower lashes together and place them back into their designated spots in the LashNova case, ensuring correct placement for each eye. By following these care instructions, your LashNova soft magnetic eyelashes will remain in excellent condition, providing you with effortless beauty for an extended period.

It's advisable to apply mascara to your natural lashes before attaching the magnetic ones. Applying mascara directly to the magnetic lashes can lead to product buildup, making cleaning more challenging and potentially shortening their lifespan.

Always ensure your hands are clean before handling the lashes to prevent introducing bacteria. If you experience any irritation or discomfort, remove the lashes immediately and consult with a healthcare professional if necessary. Additionally, avoid sharing your magnetic eyelashes with others to maintain hygiene and reduce the risk of eye infections.

With proper care and maintenance, LashNova magnetic eyelashes can be reused multiple times. Regular cleaning and gentle handling are key to extending their usability.

Please avoid forcefully tearing LashNova magnetic eyelashes to prevent damaging the magnetic strips. When applying, gently separate the upper and lower lashes starting from the outer corner. During makeup removal, refrain from pulling them forcefully. Users with long nails should avoid bending the lashes excessively with their nails to prevent potential damage.

If you experience eye irritation after applying LashNova magnetic eyelashes, it may be due to the following reasons: 1.Improper Application Position: Placing the magnetic lashes too close to the inner or outer corners of the eyes can cause pinching and discomfort. It's recommended to align the lashes with the center of your natural lash line for optimal comfort. 2.Incorrect Handling: Applying excessive force during application or removal can damage both the magnetic lashes and your natural lashes, leading to irritation. Always handle the lashes gently and avoid direct contact with the magnetic strips. Additionally, while LashNova magnetic lashes are designed to minimize eye irritation, it's advisable to perform a patch test before first use to rule out any allergic reactions..

To apply LashNova magnetic eyelashes effectively, please follow these steps: Step 1: Preparation Gently curl your natural lashes using an eyelash curler to blend them seamlessly with the magnetic lashes. Determine the optimal placement for the magnetic lashes on your eyelids, typically about 3-5 millimeters away from the inner corner of your eye. Step 2: Separate the Magnetic Lashes Carefully open the magnetic lashes until the upper and lower magnetic pieces separate. Observe the markings on the magnetic pieces: The blue spot ("up") is on the upper magnetic piece. The white spot ("down") is on the lower magnetic piece. Step 3: Position the Lashes on the Applicator Place the magnetic piece with the blue spot ("up") on the upper part of the LashNova applicator, labeled as "up." Place the magnetic piece with the white spot ("down") on the lower part of the applicator, labeled as "down." Ensure that the magnetic pieces align correctly with the applicator's magnets for stable placement. Step 4: Apply the Magnetic Lashes Position the applicator close to the root of your natural lashes. Lift the applicator at a 45° angle and gently press to lift your eyelid. Slowly close the applicator until the upper and lower magnetic pieces sandwich your natural lashes, ensuring a secure fit. Tips: Keep your eye relaxed during application to avoid blinking. If you're new to magnetic lashes, practice the application process in front of a mirror a few times to become familiar with the steps. By following these steps, you can achieve a natural and comfortable look with your LashNova magnetic eyelashes.

LashNova currently accepts payments via PayPal and credit cards only.

At checkout, select PayPal as your payment method, and you will be prompted to log in to your PayPal account to complete the payment.

We accept major credit cards, including Visa, MasterCard, American Express, and others.

You will need to provide valid credit card details or PayPal account information, along with billing address and contact information.

Currently, we only accept full one-time payments and do not offer installment plans.

Once an order is submitted, the payment method cannot be changed. To use a different payment method, please select it during your next purchase.

Please review your payment information and ensure sufficient funds are available. If the issue persists, contact your payment service provider or LashNova customer support.

LashNova offers various shipping methods, including standard and expedited shipping.

Yes, free standard shipping is available for orders over $79.

If your order hasn't shipped yet, you can modify the shipping address by contacting our customer support team.

Order processing typically takes 1-2 business days. Standard shipping takes 8-12 business days, while expedited shipping arrives in 4-10 business days.

Yes, we offer international shipping, with fees and delivery times varying by destination.

Once your order ships, you'll receive an email with a tracking number. Use this number on our website to track your order status.

Contact our customer support immediately, and we'll assist you with claims or reshipping.